United Kingdom
Location of affected unit(s)
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.20 - Activities of call centres

106 jobs
Number of planned job losses
Job loss
Announcement Date
24 August 2016
Employment effect (start)
24 August 2016
Foreseen end date
24 August 2016


The loss of 106 jobs in telephone fund raising agency Pell & Bales has occurred after the company was placed into liquidation. The company employed 20 full-time employees and a further 86 employees who were on zero-hours contracts. Employees have been advised to lodge claims to the firm handling the insolvency for any outstanding wages and other entitlements, including payment for their last month of work. The job losses occur less than two months after the company was sold by outsourcing firm Parsec. Mid-way through 2014 the company was the subject of scrutiny after treatment of the elderly and vulnerable was the subject of a UK television programme and subsequent newspaper articles.


  • 24 August 2016: Civil Society
  • 24 August 2016: Third Sector


Eurofound (2016), Pell & Bales, Bankruptcy in United Kingdom, factsheet number 88387, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/88387.