Business expansion
United Kingdom
Location of affected unit(s)
North Tyneside, Darlington, Plymouth and Merthyr Tydfil
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.20 - Activities of call centres

550 jobs
Number of planned job creations
Job creation
Announcement Date
21 July 2016
Employment effect (start)
Foreseen end date
31 December 2016


Mobile Phone provider EE has announced that it is to create 550 new jobs in addition to the 500 which it has already created in 2016. The move comes after the company had pledged in April to ensure that customer calls would be handled in UK or Irish call centres. The decision to locate the jobs in the UK and Ireland was taken in response to concerns about service quality. It is reported that 260 jobs will be located at the company's Darlington and North Tyneside call centres in the North East, while 150 jobs are planned for Wales at the Merthyr Tydfil site and another 160 jobs will be located in the South West in Plymouth. These positions are due to be filled by the end of 2016.


  • 21 July 2016: Daily Mail
  • 22 July 2016: BBC Website
  • 21 July 2016: Plymouth Herald
  • 22 July 2016: Wales Online


Eurofound (2016), EE, Business expansion in United Kingdom, factsheet number 88270, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/88270.