Business expansion
United Kingdom
Scotland; South Western Scotland; East and West Dunbartonshire
Location of affected unit(s)
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.2 - Activities of call centres

510 jobs
Number of planned job creations
Job creation
Announcement Date
19 July 2016
Employment effect (start)
1 October 2016
Foreseen end date


Customer services company Ascensos has announced that it is to expand its workforce with the opening of a new site in Clydebank. The company, which is headquartered in Motherwell, will open the new site north of Glasgow in October. The move will see the creation of 350 jobs in the initial recruitment phase. A further 250 jobs are planned for 2017. The new jobs are a result of a new contract with DIY retailer B&Q.  Ascensos will provide telephone, email and web support. It already handles B&Q's social media platforms.

UPDATE 13/12/2016:Ascensos has announced the creation of a further 160 jobs at its contact centre in Clydebank. The jobs follow the opening of the centre in 2016 and will add to the approximately 300 staff currently employed on the site. The company showed strong growth throughout 2016 and with this announcement of further jobs for 2017, this growth seems set to continue.


  • 19 July 2016: BBC Website
  • 13 December 2016: Daily Record
  • 14 December 2016: Evening Times


Eurofound (2016), Ascensos, Business expansion in United Kingdom, factsheet number 88264, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/88264.