Business expansion
United Kingdom
North East; Northumberland and Tyne and Wear; Tyneside
Location of affected unit(s)
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.20 - Activities of call centres

500 jobs
Number of planned job creations
Job creation
Announcement Date
14 July 2016
Employment effect (start)
Foreseen end date
31 December 2016


First Contact Group, a provider of call centre support for a number of utility companies, has announced that it is to create 500 new jobs at its call centre in Newburn, near Newcastle Upon Tyne.  The firm relocated to the new premises earlier in 2016 and now requires more staff to meet demand for its services. At present 150 people are employed at the call centre. The 500 new jobs includes the transfer of 300 people who were previously self-employed but contracted by the company, to direct employment. A further 200 positions will be created. Jobs are available at various levels across the company and it is reported that these new positions will be filled by the start of 2017.


  • 14 July 2016: ChronicleLive
  • 15 July 2016: Insider Media


Eurofound (2016), First Contact, Business expansion in United Kingdom, factsheet number 88262, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/88262.