Internal restructuring
Location of affected unit(s)
Rome, Milan, Turin, L’Aquila and Bari
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.2 - Activities of call centres

211 jobs
Number of planned job losses
Job loss
Announcement Date
6 July 2016
Employment effect (start)
6 July 2016
Foreseen end date
19 September 2016


Call centre operator E-care is to dismiss 211 workers out of 2,000 currently employed at the sites in Rome, Milan, Turin, L’Aquila and Bari.

The company had been a subsidiary of Astrim until 2015, but it was acquired by Olisistem ITQ Consulting S.p.A. in January 2016. The main reason of the dismissals is the sharp decline in sales caused by the decrease in orders from utility company Acea, mobile networks operator Vodafone and sports betting company Lottomatica.

The unions have called for a meeting with the Ministry of Economic Development. Negotiations between the management and the unions are set to start on July 19.

In 2014, the company dismissed about 200 workers at the Milan site. According to E-care, this was due to declining profits from 2014 to 2016.


  • 7 July 2016: 6 aprile.it
  • 11 July 2016: Roma Today
  • 13 July 2016: Il Diario del lavoro


Eurofound (2016), E-care, Internal restructuring in Italy, factsheet number 88142, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/88142.