Business expansion
United Kingdom
North West; Merseyside; Liverpool
Location of affected unit(s)
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.2 - Activities of call centres

300 jobs
Number of planned job creations
Job creation
Announcement Date
20 January 2016
Employment effect (start)
Foreseen end date


Barclays bank has announced that it is to create 300 new jobs at its contact centre in Liverpool. The new roles follow a GBP 15 million (€19.7 million) investment in customer service. Some of the new roles are in the company's new video banking service, which allows customers to speak face-to-face with advisers via computer or smartphone. The roles will be filled by internal promotion as well as by bringing in new staff. The timescale for the new jobs has not been reported. ​


  • 20 January 2016: Liverpool Echo


Eurofound (2016), Barclays, Business expansion in United Kingdom, factsheet number 86252, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/86252.