Business expansion
Nord-Est; Iasi;
Location of affected unit(s)
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.2 - Activities of call centres

300 jobs
Number of planned job creations
Job creation
Announcement Date
13 January 2016
Employment effect (start)
29 February 2016
Foreseen end date


French BPO provider Webhelp is to open the sixth client relationship centre in Iasi creating 300 new jobs for French speakers. The recruitment process has already started and the official inauguration of the new Customer Care Centre will take place at the end of February.

Mihaela Rusu, CEO of Webhelp Romania, said “We chose Iasi because of its Francophone potential, while the culture and education levels are pretty high [...]. We rely on the fact that academics in Iasi will generate valuable future employees. Over 75 percent of Webhelp Romania employees are students and graduates”.

Webhelp has been operating in Romania for sixteen years and has 2,000 employees.


  • 13 January 2016: Ziarul Finaniciar
  • 13 January 2016: cariereonline.ro
  • 13 January 2016: 7est.ro
  • 13 January 2016: Outsourcing Today


Eurofound (2016), Webhelp Romania, Business expansion in Romania, factsheet number 86113, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/86113.