Type
Offshoring/Delocalisation
Country
Belgium
Region
Région Bruxelles-Capitale / Brussels Hoofdstedelijke Gewest;
Location of affected unit(s)
Brussels
Sector
Financial Services
Financial And Insurance Activities
Financial Service Activities, Except Insurance And Pension Funding
64 - Financial service activities, except insurance and pension funding
New offshoring locations
Slovakia, Philippines

185 jobs
Number of planned job losses
Job loss
Announcement Date
5 December 2015
Employment effect (start)
Foreseen end date

Description

ING Bank has announced that it is cutting 185 jobs and envisages the closure of up to 50 bank branches in Belgium. The company estimates that branch transactions have declined by almost a half (48%) in the last four years as customers have increasingly turned to online banking. Many of the cuts will come in the group's IT division, including the offshoring of important control room activities (128 jobs) to Katowice in Poland. Another 51 jobs, in operational and customer services, will also be moved to lower-wage countries -  Slovakia (Bratislava) and the Philippines (Manila). Finally, some modest job cuts are foreseen in the complaints departments (6 jobs).


Sources

  • 5 December 2015: De Tijd

Citation

Eurofound (2015), ING Bank, Offshoring/Delocalisation in Belgium, factsheet number 85988, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/85988.