Internal restructuring
United Kingdom
North West; Greater Manchester; Greater Manchester North
Location of affected unit(s)
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.2 - Activities of call centres

290 jobs
Number of planned job losses
Job loss
Announcement Date
17 November 2015
Employment effect (start)
Foreseen end date


Outsourcing company Serco is reported to be cutting 290 jobs from its call centre in Bolton, Manchester. The move follows a reduction in the number of cases that the company will handle from the Department for Work and Pensions.  The company currently employs a total of around 1,000 staff at the Bolton site. It is understood that the job cuts will affect 190 permanent staff and 100 temporary workers. Serco has said that it hopes that redeployment and allowing vacancies to be left unfilled will account for some of the job reductions. It is understood that the permanent jobs are to end by the end of March 2016. There is no information on when the temporary jobs are due to close. 


  • 17 November 2015: Manchester Evening News


Eurofound (2015), Serco, Internal restructuring in United Kingdom, factsheet number 85610, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/85610.