United Kingdom
Northern Ireland; Belfast;
Location of affected unit(s)
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.20 - Activities of call centres

200 jobs
Number of planned job losses
Job loss
Announcement Date
5 March 2015
Employment effect (start)
Foreseen end date


Belfast-based, Ageas Retail, has announced plans to close its call centre located on the Springvale Business Park. 200 jobs are understood to be affected by the decision.  The company provides call centre services for insurance firms. The decision to close the site is due to changing customer behaviour making the site uneconomical, according to the company. The news is a shock to workers who reportedly had little idea about the company's plans before the announcement. A statutory 90 day consultation period is now underway and politicians and government agencies will meet with management as part of this process to investigate alternative solutions to closure. 

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  • 5 March 2015: BBC Website


Eurofound (2015), Ageas Retail, Closure in United Kingdom, factsheet number 78699, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/78699.