Business expansion
United Kingdom
Northern Ireland; Belfast;
Location of affected unit(s)
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.20 - Activities of call centres

350 jobs
Number of planned job creations
Job creation
Announcement Date
19 February 2015
Employment effect (start)
Foreseen end date


Ulster Bank has announced that it is to create 350 jobs at its call centre in Belfast, Northern Ireland. The centre which already handles calls from Ulster Bank customers will use the extra capacity to handle calls from customers from the wider Royal Bank of Scotland (RBS) and NatWest groups. The expansion is being financed by an investment of £300,000 by RBS and Ulster Bank. The site has been identified as a centre of excellence and the high quality of local labour is a factor in the expansion. It is not known when the new positions will be filled.


  • 19 February 2015: Belfast Telegraph


Eurofound (2015), Ulster Bank, Business expansion in United Kingdom, factsheet number 78597, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/78597.