Internal restructuring
Nord Ovest; Lombardia;
Location of affected unit(s)
Cesano Boscone
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.2 - Activities of call centres

489 jobs
Number of planned job losses
Job loss
Announcement Date
15 October 2014
Employment effect (start)
30 December 2014
Foreseen end date


E-care, a customer care services company, has started a mobility procedure for 489 workers at its Cesano Boscone (Milan) site.

As reported, the mobility procedure results from economic losses due to the decision of its major client Fastweb group not to renew a contract.

Trade unions blame the client company because some activities previously assigned to E-Care have been moved to other call centres in Central Italy, Tunisia and Albania. An eight-hour strike has been called on 21 October 2014.

Lombardy Region is attempting to find an alternative solution to collective dismissals.


  • 18 October 2014: Il Giorno
  • 20 November 2014: La Repubblica
  • 20 October 2014: Il Fatto Quotidiano


Eurofound (2014), E-Care, Internal restructuring in Italy, factsheet number 77812, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/77812.