Business expansion
United Kingdom
West Midlands;
Location of affected unit(s)
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.2 - Activities of call centres

600 jobs
Number of planned job creations
Job creation
Announcement Date
13 October 2014
Employment effect (start)
13 October 2014
Foreseen end date
31 December 2015


Call centre provider Sitel has announced the creation of up to 600 jobs in the West Midlands. The company has announced that it is to create a new office which will be based in Coventry's Sherbourne House. It is reported that 300 of these jobs will be created over the next six months, and the remaining 300 will be filled by the end of 2015. These new jobs will add to the 2,400 currently employed by the company in the UK. The company currently has five sites into the UK, including the head office in Stratford upon Avon which is just a short distance from the new site in Coventry. 


  • 14 October 2014: BBC Website
  • 13 October 2014: Coventry Telegraph


Eurofound (2014), Sitel, Business expansion in United Kingdom, factsheet number 77744, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/77744.