Isole; Sicilia;
Location of affected unit(s)
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.2 - Activities of call centres

262 jobs
Number of planned job losses
Job loss
Announcement Date
24 July 2014
Employment effect (start)
1 November 2014
Foreseen end date
2 November 2014


Accenture Outsourcing, a company owned by the transnational consulting and outsourcing firm Accenture, is to close its call center in Sicily cutting 262 jobs.

The decision follows the decision announced in January by the former owner of the site and sole client, British Telecom Italia, to cancel the procurement contract. Subsequently, negotiations were held among both the companies and trade unions without reaching an agreement to safeguard workers and the site.

In the following days, the company will start a collective dismissal procedure and negotiate with employee representatives measures to reduce the impact of lay-offs.

Workers and trade unions protested against the decision announcing a permanent assembly, a 48 hours strike against the decision and asking the intervention of local institutions.


  • 4 August 2014: Il Diario del lavoro
  • 24 July 2014: Palermo Today
  • 7 July 2014: Il Fatto Quotidiano


Eurofound (2014), Accenture Outsourcing, Closure in Italy, factsheet number 77471, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/77471.