Business expansion
United Kingdom
Northern Ireland; Belfast;
Location of affected unit(s)
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.2 - Activities of call centres

143 jobs
Number of planned job creations
Job creation
Announcement Date
12 August 2014
Employment effect (start)
30 September 2014
Foreseen end date


The second largest energy provider, SSE Airtricity, will create 143 new call centre jobs by expanding its workforce. The new jobs will be located in a new customer services centre in Belfast and will include customer service, sales and administrative support roles. Invest Northern Ireland has announced that it will provide approximately £700,000 through the Skills Growth Programme to support the creation of the new jobs, part funded by the European Regional Development Fund. When announcing the support, Minister Arlene Foster, the Northern Irish Minister for Enterprise, Trade and Investment, said that the creation of the 143 new jobs is estimated to inject an additional £2.6 million a year into the Northern Irish economy.

The company currently employs 98 employees, who will relocate from two other premises to the new site in Belfast. Recruitment of an additional 143 workers will see the workforce more than double to 241 employees. In September 2013, SSE Airtricity became an accredited Living Wage employer; the first company in the top third of the FTSE to do so.



Eurofound (2014), SSE Airtricity, Business expansion in United Kingdom, factsheet number 77408, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/77408.