The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Adminstrative / Support Services 82 - Office administrative, office support and other business support activities 82.2 - Activities of call centres 82.2 - Activities of call centres
358 jobs Number of planned job creations
Announcement Date
23 July 2014
Employment effect (start)
23 July 2014
Foreseen end date
Description
South Korean multinational electronics company Samsung will open a new customer call centre in Leeds, Yorkshire. The decision to locate the call centre has created 358 jobs. The roles are mostly comprised of technical support, customer support, e-mail response and social media jobs; the majority of which were offered on permanent contract basis.
Samsung’s new base has been operational since the middle of May 2014. The recruitment of the 358 new roles has already taken place. The UK Prime Minister, David Cameron has been reported as saying that Samsung’s decision to locate their centre in Leeds was among one of a number of recent major projects that are contributing to the economic renewal underway in the city
Eurofound (2014), Samsung, Business expansion in United Kingdom, factsheet number 77344, European Restructuring Monitor. Dublin, https://apps.eurofound.europa.eu/restructuring-events/detail/77344.
Eurofound’s ERM restructuring legislation database offers an overview of key restructuring-related regulations in the EU Member States and Norway. Its content is continuously updated to reflect any changes made by national legislators in response to, for instance, policy shifts, legal...
Can Europe still achieve its ambitions for battery manufacturing? To answer this, the article looks at data from Eurofound’s European Restructuring Monitor and explores what recent large-scale restructuring events reveal about the state of play in the EU battery sector.
This working paper offers a comprehensive methodological overview of the European Restructuring Monitor (ERM) databases. Even though the methodology has not changed over time, new categories have been added, and the way it has been used by researchers and policymakers...
This Eurofound research paper explores key trends in restructuring in recent years, highlighting the companies that announced the largest job losses and job gains in the EU. It builds on an analysis of company announcements recorded in Eurofound’s European Restructuring...
In 2023, thousands of workers in big tech lost their jobs. Meta, Amazon, Google, Apple, Microsoft and Salesforce had been considered to offer good and secure jobs up to this point. Giants of the information and communication technology (ICT) sector,...
In 2024, the automotive sector in the EU came to the fore in public and policy discussions. The focus was on the slowdown in electric vehicle (EV) sales, rising global competition, belated investments in new technologies, and the potential closure...