Business expansion
United Kingdom
Location of affected unit(s)
Cardiff in Wales, Edinburgh and Uddington in Scotland, Leeds, Leicester, Manchester, Stockport and Oldbury in England.
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.20 - Activities of call centres

300 jobs
Number of planned job creations
Job creation
Announcement Date
15 July 2014
Employment effect (start)
16 July 2014
Foreseen end date


Utility company, British Gas has announced the creation of 300 new jobs. The new jobs will be ‘frontline’ customer service roles and will be located across eight of British Gas contact centres across the United Kingdom. The highest number of new jobs will be established in the contact centre located in Cardiff in Wales, where 90 new customer service workers will be employed.

Additional new jobs will be created in contact centres located Scotland, where 90 new jobs will be shared between sites in Edinburgh and Uddington. The remainder of this tranche of new jobs will be based in the five English regional cities of Leeds, Leicester, Manchester, Stockport and Oldbury.

For a previously announced restructuring event see British Gas - 2012.



Eurofound (2014), British Gas, Business expansion in United Kingdom, factsheet number 77328, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/77328.