Ethics in the digital workplace
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
Digital communications company EE has announced the creation of 300 jobs. The jobs will be based at the Webhelp call centre in Derby which currently employs 1,200 people, mainly working for media company Sky. These new jobs will be created at Webhelp to handle various aspects of customer service calls on behalf of EE. Recruitment for these positions has already begun.
This latest round of job creation on behalf of EE continues the company's policy of locating more call centrre jobs in UK sites. Previous job creation in Northern Ireland occurred earlier in 2014.
Eurofound (2014), Webhelp, Business expansion in United Kingdom, factsheet number 77223, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/77223.