Internal restructuring
United Kingdom
Location of affected unit(s)
Warrington and other sites
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.2 - Activities of call centres

645 jobs
Number of planned job losses
Job loss
65 jobs
Number of planned job creations
Job creation
Announcement Date
21 May 2014
Employment effect (start)
Foreseen end date


Lloyds banking group has announced that it is to cut 645 jobs. The jobs are being lost from a range of the bank's operations with a large part of the cuts relating to the closure of a call centre in Warrington. 180 jobs will be lost with the closure of the Warrington call centre and an additional 120 jobs will be transferred to nearby Speke. 65 jobs will be created as part of this process.

This latest round of job losses brings the total number of redundancies to 13,055 since March 2011, when António Horta-Osório took over as chief executive. These job losses were previously reported

The company has said that these latest job cuts are in part a response to the falling call volumes with more people prefering to bank online. Unions have criticised the move saying that it risks further damaging staff morale and compromises service quality.


  • 21 May 2014: Moneymarketing
  • 21 May 2014: The Guardian


Eurofound (2014), Lloyds, Internal restructuring in United Kingdom, factsheet number 77098, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/77098.