Internal restructuring
United Kingdom
Location of affected unit(s)
North Belfast
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.2 - Activities of call centres

197 jobs
Number of planned job losses
Job loss
Announcement Date
27 March 2014
Employment effect (start)
Foreseen end date


Call centre firm Teletech has announced that it is to cut 197 jobs.

The jobs cuts are a direct result of the loss of a contract to provide customer services to Nissan's European customer base to French company B2S. Employess have been told they could take up employment with B2S, however these jobs will be in France. 

A government spokesperson said that government agency Invest Northern Ireland would help the firm to find new contracts.


  • 27 March 2014: BBC News


Eurofound (2014), Teletech, Internal restructuring in United Kingdom, factsheet number 76789, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/76789.