The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Administrative Services Office Administrative, Office Support And Other Business Support Activities Activities Of Call Centres 82.2 - Activities of call centres
250 jobs Number of planned job creations
Announcement Date
29 January 2014
Employment effect (start)
29 January 2014
Foreseen end date
28 February 2014
Description
The American provider of call centre services, Computer Generated Solutions (CGS), announced the intention to hire 250 people in Sibiu and Brasov by the end of February 2014. The majority of jobs are for the support centre located at Sibiu (150). The jobs are in the customer support and technical support areas. CGS has 3,000 employees in Romania which provide outsourcing services in 18 foreign languages.
Sources
30 January 2014: Ziarul Financiar
Citation
Eurofound (2014), Computer Generated Solutions, Business expansion in Romania, factsheet number 76525, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/76525.
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
The retail banking sector is fertile ground for studying the impacts of digitalisation on work and employment. Financial services are increasingly provided online, without the intermediary of customer-facing institutions.
European labour markets have recovered strongly from COVID-19. By the end of 2021, little more than 18 months after the start of the pandemic, employment rates in the EU were almost at pre-crisis levels.
