Internal restructuring
Norge; Sør-Østlandet;
Location of affected unit(s)
Notodden, Porsgrunn, Moss and Rorvik
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.2 - Activities of call centres

150 - 200 jobs
Number of planned job losses
Job loss
Announcement Date
14 December 2013
Employment effect (start)
14 December 2013
Foreseen end date
1 February 2014


Customer service provider Teleperformance is cutting 207 staff at its call centers at Notodden, Porsgrunn, Moss and Rorvik. Thirty percent of those affected are temporary employees, while the rest are full-time employees.

The first employees were already dismissed in September, but most dismissals are still to be implemented. The restructuring is to end in January/February 2014.

The restructuring is mainly due to the loss of a major client. Although the case has not been previously reported in the media, plans for a restructuring were known already in April.

Unions claimed that the restructuring was tough but well managed. Dismissed employees receive preferential rehire rights for 12 months.


  • 3 May 2013: Namdalsavisa
  • 14 December 2013: Telemarksavisa


Eurofound (2013), Teleperformance Norge, Internal restructuring in Norway, factsheet number 76345, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/76345.