United Kingdom
West Midlands; Herefordshire; Worcestershire and Warwickshire
Location of affected unit(s)
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.2 - Activities of call centres
New offshoring locations
India, South Africa

300 jobs
Number of planned job losses
Job loss
Announcement Date
11 March 2013
Employment effect (start)
11 March 2013
Foreseen end date


Outsourcing group Serco has announced that it is to follow through with plans to close its operations in Worcester in the UK, and possibly move these operations overseas. The company has now entered a consultation process with 300 staff in Worcester and hopes to redeploy some staff to its other call centers. Serco announced that the move was in response to the increase in orders through mobile phones and tablet computers noting that call volumes have decreased by 55% in the last 5 years. The company said that it intended to retain 75% of its employees within the UK with 25% overseas (South Africa, India).


  • 11 March 2013: Insider Media


Eurofound (2013), Serco, Offshoring/Delocalisation in United Kingdom, factsheet number 75065, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/75065.