The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
West Midlands; Herefordshire; Worcestershire and Warwickshire
Location of affected unit(s)
Worcester
Sector
Administrative Services Office Administrative, Office Support And Other Business Support Activities Activities Of Call Centres 82.2 - Activities of call centres
New offshoring locations
India, South Africa
300 jobs Number of planned job losses
Announcement Date
11 March 2013
Employment effect (start)
11 March 2013
Foreseen end date
Description
Outsourcing group Serco has announced that it is to follow through with plans to close its operations in Worcester in the UK, and possibly move these operations overseas. The company has now entered a consultation process with 300 staff in Worcester and hopes to redeploy some staff to its other call centers. Serco announced that the move was in response to the increase in orders through mobile phones and tablet computers noting that call volumes have decreased by 55% in the last 5 years. The company said that it intended to retain 75% of its employees within the UK with 25% overseas (South Africa, India).
Sources
11 March 2013: Insider Media
Citation
Eurofound (2013), Serco, Offshoring/Delocalisation in United Kingdom, factsheet number 75065, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/75065.
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