The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Administrative Services Office Administrative, Office Support And Other Business Support Activities Activities Of Call Centres 82.2 - Activities of call centres
450 jobs Number of planned job creations
Announcement Date
30 August 2012
Employment effect (start)
30 August 2012
Foreseen end date
Description
On 20 August 2012, British services company Serco announced plans to create 450 jobs in its unit in Kraków. The company develops its activities in Poland (it has recently signed the three-year contract with airline operator easyJet).
MaÅ‚gorzata Raniszewska, HR manager of Serco, said the company is looking for people with foreign language skills, especially French, Spanish, German and Italian.Â
Serco operates in 30 countries and employs over 100,000 people. The unit in Kraków provides services to clients in the travel industry.
Â
Sources
30 August 2012: Wirtualny Nowy Przemysł ()
Citation
Eurofound (2012), Serco, Business expansion in Poland, factsheet number 74162, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/74162.
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
The retail banking sector is fertile ground for studying the impacts of digitalisation on work and employment. Financial services are increasingly provided online, without the intermediary of customer-facing institutions.
European labour markets have recovered strongly from COVID-19. By the end of 2021, little more than 18 months after the start of the pandemic, employment rates in the EU were almost at pre-crisis levels.
