Business expansion
United Kingdom
Location of affected unit(s)
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.2 - Activities of call centres

1,000 jobs
Number of planned job creations
Job creation
Announcement Date
9 August 2012
Employment effect (start)
Foreseen end date


Her Majesty's Revenue and Customs has announced that it plans to recruit up to 1,000 more staff.

The organisation is seeking new workers to achieve a call centre industry standards of answering 90% of calls. There have been improvements in call response rates, however only 74% of calls were answers last year.

Unions have welcomed the news, saying it is vital investment in the public services.

The timeline for the recruitment process is yet to be announced. 


  • 9 August 2012: The Press Association


Eurofound (2012), HMRC, Business expansion in United Kingdom, factsheet number 74079, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/74079.