Business expansion
United Kingdom
North West; Cumbria;
Location of affected unit(s)
Barrow in Furness
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.2 - Activities of call centres

100 jobs
Number of planned job creations
Job creation
Announcement Date
3 April 2012
Employment effect (start)
Foreseen end date


Scottish travel agency Barrhead Travel plans to open a call centre in Cumbria, creating 100 new jobs. The agency will specialize in cruise and holiday destinations such as Peru or Vietnam.

It has been reported the company chose Cumbria because two other travel agencies (Thomas Cook and Co-Op) are closing down a cruise centre in the same location, which leads to around 55 staff being dismissed.

The initiative to open the new site came after the company reported an increase in turnover in 2011 and the first quarter of 2012.


  • 3 April 2012: Travelmole


Eurofound (2012), Barrhead Travel, Business expansion in United Kingdom, factsheet number 73607, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/73607.