Internal restructuring
United Kingdom
Location of affected unit(s)
Northampton and Preston
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.2 - Activities of call centres

218 jobs
Number of planned job losses
Job loss
Announcement Date
24 April 2012
Employment effect (start)
Foreseen end date


Telecommunications company Talk Talk has announced plans to cut 218 jobs at its call centres in Northampton and Preston. The call centre in Northampton will be closed, while most jobs at Preston will be outsourced. The timeline for the restructuring has yet to be announced.

The company said the move follows a drop in call volumes and it hopes that employees would transfer to jobs in other parts of the country. 


  • 24 April 2012: BBC Website


Eurofound (2012), Talk Talk, Internal restructuring in United Kingdom, factsheet number 73507, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/73507.