Business expansion
Location of affected unit(s)
Gothenburg, Norrköping, Karlstad, Luleå and Sundsvall
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.2 - Activities of call centres

220 jobs
Number of planned job creations
Job creation
Announcement Date
6 March 2012
Employment effect (start)
6 March 2012
Foreseen end date
31 May 2012


Swedish-Finnish telephone and broadband company Telia recruits 220 employees in the broadband support and customer service sector in Gothenburg, Norrköping, Karlstad, Luleå and Sundsvall. The recruitments are done in order to improve customer services and reduce waiting time.

It is reported that in autumn 2011 Telia had had problems with waiting time for customers. This is seen as the reason for making a major effort to radically improve their support services.

Some 38 employees will be recruited in Karlstad, 57 in Luleå, 38 in Norrköping, 57 in Sundsvall and 30 in Gothenburg.


  • 7 March 2012: Dagbladet i Sundsvall
  • 6 March 2012: sverigesradio.se
  • 6 March 2012: Telia


Eurofound (2012), Telia, Business expansion in Sweden, factsheet number 73255, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/73255.