The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Gothenburg, Norrköping, Karlstad, Luleå and Sundsvall
Sector
Administrative Services Office Administrative, Office Support And Other Business Support Activities Activities Of Call Centres 82.2 - Activities of call centres
220 jobs Number of planned job creations
Announcement Date
6 March 2012
Employment effect (start)
6 March 2012
Foreseen end date
31 May 2012
Description
Swedish-Finnish telephone and broadband company Telia recruits 220 employees in the broadband support and customer service sector in Gothenburg, Norrköping, Karlstad, Luleå and Sundsvall. The recruitments are done in order to improve customer services and reduce waiting time.
It is reported that in autumn 2011 Telia had had problems with waiting time for customers. This is seen as the reason for making a major effort to radically improve their support services.
Some 38 employees will be recruited in Karlstad, 57 in Luleå, 38 in Norrköping, 57 in Sundsvall and 30 in Gothenburg.
Sources
7 March 2012: Dagbladet i Sundsvall
6 March 2012: sverigesradio.se
6 March 2012: Telia
Citation
Eurofound (2012), Telia, Business expansion in Sweden, factsheet number 73255, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/73255.
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