Internal restructuring
Location of affected unit(s)
Helsinki, Jakobstad, Jyväskylä, Kouvola, Lahti, Taivalkoski
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.20 - Activities of call centres

200 jobs
Number of planned job losses
Job loss
Announcement Date
23 February 2012
Employment effect (start)
Foreseen end date


GoExcellent, which provides call center services, has announced redundancies of up to 200 employees from six locations in Finland. The company is starting mandatory negotiations with employee representatives on the cuts. A timeline for the restructuring has yet to be made available.

According to GoExcellent, the company will lose a customer account, which influences the amount of work it can offer. The company has six units in Finland and job cuts are possible in all locations. GoExcellent is the largest provider of contact center services in Finland and employs around 1,200 people.


  • 23 February 2012: Kauppalehti
  • 23 February 2012: YLE Internet News
  • 23 February 2012: Helsingin Sanomat


Eurofound (2012), GoExcellent, Internal restructuring in Finland, factsheet number 73125, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/73125.