Business expansion
United Kingdom
Location of affected unit(s)
West Bromwich
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.2 - Activities of call centres

300 jobs
Number of planned job creations
Job creation
Announcement Date
18 November 2011
Employment effect (start)
1 January 2012
Foreseen end date


British communications services company BT will open a new call center in West Bromwich which will create more than 300 new jobs. Recruitment for the positions has already begun.

It is reported that this job creation is the result of discussions between BT and the Communications Workers Union (CWU). It was emphasized by a spokesman for the Labour-led council that the communication between BT and the Union ensured the newly created jobs will be permanent BT roles in the UK and not outsourced.

In December 2010, BT had announced to create 450 jobs in West Bromwich.


  • 18 November 2011: BBC News


Eurofound (2011), BT, Business expansion in United Kingdom, factsheet number 72762, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/72762.