Ethics in the digital workplace
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
Eesti Energia, a state-owned energy company is planning to create 100 new jobs in their call centre during 2012.
The company is expecting an increase in phone inquiries by their clients due to the opening of the Estonian electricity market in 2013 and the changes in the Electricity Market Act. The company is expecting that the number of calls will increase further next year and therefore has decided to hire 100 new workers to cope with the extra workload.
Eurofound (2011), Eesti Energia, Business expansion in Estonia, factsheet number 72663, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/72663.