United Kingdom
West Midlands; West Midlands; Birmingham
Location of affected unit(s)
Real Estate
Real Estate Activities
Real Estate Activities
68 - Real estate activities
New offshoring locations

100 jobs
Number of planned job losses
Job loss
Announcement Date
9 June 2011
Employment effect (start)
Foreseen end date
31 December 2011


Service Birmingham, a joint venture between outsourcing firm Capita and Birmingham City Council, announced plans to transher 100 jobs to India in a bid to cut costs. The company needed to reduce its costs by £135 million over 10 years as a contribution to the spending squeeze facing the council. About 55 jobs were taken offshore at the end of the summer. Between 30 and 35 redundancies are expected at the two council call centres run by Service Birmingham and a further 45 jobs are likely to move to Capita's headquarters in India by the end of the year.


  • 9 June 2011: Birmingham Post


Eurofound (2011), Service Birmingham, Offshoring/Delocalisation in United Kingdom, factsheet number 72523, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/72523.