Ethics in the digital workplace
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
Service Birmingham, a joint venture between outsourcing firm Capita and Birmingham City Council, announced plans to transher 100 jobs to India in a bid to cut costs. The company needed to reduce its costs by £135 million over 10 years as a contribution to the spending squeeze facing the council. About 55 jobs were taken offshore at the end of the summer. Between 30 and 35 redundancies are expected at the two council call centres run by Service Birmingham and a further 45 jobs are likely to move to Capita's headquarters in India by the end of the year.
Eurofound (2011), Service Birmingham, Offshoring/Delocalisation in United Kingdom, factsheet number 72523, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/72523.