Southern and Eastern; South-East (IRL);
Location of affected unit(s)
Information / Communication
Information Communication Services
61 - Telecommunications
European Globalisation Fund (EGF)
Year: 2012, Case number: 01

575 jobs
Number of planned job losses
Job loss
Announcement Date
6 September 2011
Employment effect (start)
Foreseen end date
6 October 2011


In what amounts to a major jobs blow to the south-east of Ireland, 575 workers at telecommunications company Talk Talk are to be made redundant after the UK-owned operation dramatically announced it was shutting its call centre. The company is pulling out of the Waterford operation, citing a big fall in customer service phone business and amid plans to outsource.

The call centre will close in 30 days, but a small number of UK transfers are available. About 80 positions are available to staff willing to move to the UK.

Richard Bruton, jobs minister, was briefed by TalkTalk chiefs but it is understood he was told the decision could not be reversed.

TalkTalk bought the Waterford call centre, formerly an AOL broadband support centre for UK and Ireland, in 2008. In a statement, TalkTalk said call volumes across the whole of the contact business were down 40% year-on-year. It said the vast majority of its customer support was now online. It added that the majority of business in the Waterford call centre would be moved to external companies contracted to do the work since June.

As reported, Ireland has applied for assistance from the European Globalisation Adjustment Fund (EGF).


  • 7 September 2011: The Irish Examiner


Eurofound (2011), Talk Talk, Outsourcing in Ireland, factsheet number 72366, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/72366.