Type
Outsourcing
Country
Ireland
Region
Southern and Eastern; Dublin;
Location of affected unit(s)
Dublin
Sector
Transportation / Storage
Land, Water And Air Transportation
Air Transport
51 - Air transport

130 jobs
Number of planned job losses
Job loss
Announcement Date
19 July 2011
Employment effect (start)
Foreseen end date
31 December 2012

Description

American Airlines has announced that it is to close its call centre at its international reservations office in Dublin with the loss of 130 jobs.

The airline said it had "posted significant losses in recent years; particularly compared to its US competitors which benefited from reducing costs through the bankruptcy courts". It added that its intention is to outsource the work currently handled in Dublin which it believed would result in "significant savings".

The company said it would now enter a period of consultation to discuss a proposal to outsource the work to an offshore location. It is not known to which country the jobs will be outsourced.


Sources

  • 20 July 2011: The Irish Times

Citation

Eurofound (2011), American Airlines, Outsourcing in Ireland, factsheet number 72282, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/72282.