Restructuring events
European Restructuring Monitor (ERM)
The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Indian outsourcing services provider Aegis (a unit of the Essar Group) is to open a new customer centre in Manchester, creating 600 call centre jobs by the end of the year. The company plans to open a number of additional customer centres across Europe in the next two years.
The mature business process outsourcing (BPO) market in Manchester made the firm choose the city over others for its new customer centre. The decision to start business in Manchester followed a consultation process with local businesses and civic leaders in the city.
Aegis provides accounting, finance, HR and IT services to firms which intends to cut overheads by outsourcing those parts of their business.
Eurofound (2011), Aegis, Business expansion in United Kingdom, factsheet number 72198, European Restructuring Monitor. Dublin, https://apps.eurofound.europa.eu/restructuring-events/detail/72198.