Business expansion
United Kingdom
Location of affected unit(s)
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.2 - Activities of call centres

600 jobs
Number of planned job creations
Job creation
Announcement Date
14 July 2011
Employment effect (start)
Foreseen end date


Indian outsourcing services provider Aegis (a unit of the Essar Group) is to open a new customer centre in Manchester, creating 600 call centre jobs by the end of the year. The company plans to open a number of additional customer centres across Europe in the next two years.

The mature business process outsourcing (BPO) market in Manchester made the firm choose the city over others for its new customer centre. The decision to start business in Manchester followed a consultation process with local businesses and civic leaders in the city.

Aegis provides accounting, finance, HR and IT services to firms which intends to cut overheads by outsourcing those parts of their business.


  • 14 July 2011: BBC News


Eurofound (2011), Aegis, Business expansion in United Kingdom, factsheet number 72198, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/72198.