The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Administrative Services Office Administrative, Office Support And Other Business Support Activities Activities Of Call Centres 82.2 - Activities of call centres
700 jobs Number of planned job losses
Announcement Date
10 June 2011
Employment effect (start)
Foreseen end date
1 March 2012
Description
Banking group Lloyds is set to close its internet-banking call centre operation in Bridgend which employs 700 staff next March. The bank announced that it would be offering up to 650 staff re-deployment options in Cardiff, but also at its centres in Swansea and Newport. The group confirmed that 50 staff, mainly in managerial roles, have been told their positions are not being re-deployed. However, it said it hoped to avoid any compulsory redundancies. Trade unions are concerned that redemployment is not really an option for most of the affected staff and that the impact of the restructuring will be greater than stated.
Sources
10 June 2011: Wales Online
Citation
Eurofound (2011), Lloyds, Closure in United Kingdom, factsheet number 72095, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/72095.
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
The retail banking sector is fertile ground for studying the impacts of digitalisation on work and employment. Financial services are increasingly provided online, without the intermediary of customer-facing institutions.
European labour markets have recovered strongly from COVID-19. By the end of 2021, little more than 18 months after the start of the pandemic, employment rates in the EU were almost at pre-crisis levels.
