The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Administrative Services Office Administrative, Office Support And Other Business Support Activities Activities Of Call Centres 82.2 - Activities of call centres
102 jobs Number of planned job creations
Announcement Date
14 June 2011
Employment effect (start)
Foreseen end date
14 June 2011
Description
On 14 June 2011 Voice Contact Center opened a new call center in Åódź and hired 102 people. The company plans to increase the workforce up to 200 employees, but there is no further information on the creation of additional jobs besides those 102 new jobs that are already announced. The call center provides services mainly to customers operating in the financial sector and telecommunications.
Sources
14 June 2011: Wirtualny Nowy Przemysł ()
Citation
Eurofound (2011), Voice Contact Center, Business expansion in Poland, factsheet number 72088, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/72088.
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
The retail banking sector is fertile ground for studying the impacts of digitalisation on work and employment. Financial services are increasingly provided online, without the intermediary of customer-facing institutions.
European labour markets have recovered strongly from COVID-19. By the end of 2021, little more than 18 months after the start of the pandemic, employment rates in the EU were almost at pre-crisis levels.
