Internal restructuring
Location of affected unit(s)
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.2 - Activities of call centres

139 - 184 jobs
Number of planned job losses
Job loss
Announcement Date
27 May 2011
Employment effect (start)
1 August 2011
Foreseen end date


It has emerged that 139 jobs are to be lost and another 45 are at risk following the announcement by Vodafone Ireland that 'a portion of the existing contracted call centre operations will be moved to other locations within the Vodafone Group and to other specialist contractors in Ireland'.

Following a review of its call centre operations, Vodafone has said that 45 roles would go in Vodafone, although all impacted employees will be offered the opportunity to transfer to alternative roles within the Vodafone Group in Ireland. Also, 139 jobs will be lost in Rigney Dolphin, Vodafone's Irish call centre partner.

Vodafone said that some of its mobile data services would move to Vodafone Egypt from August of 2011. The Vodafone mobile back office will move this activity to India from October 2011. The collections operation will move to a new Irish operator.


  • 27 May 2011: RTE


Eurofound (2011), Vodafone, Internal restructuring in Ireland, factsheet number 72029, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/72029.