Internal restructuring
Location of affected unit(s)
Rome; Fiumicino (Rome); Taranto
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.2 - Activities of call centres

1,464 - 1,465 jobs
Number of planned job losses
Job loss
Announcement Date
15 April 2011
Employment effect (start)
31 December 2011
Foreseen end date


In&Out, one of the main suppliers of telemarketing services and CRM solutions in Italy, is to cut 1,464 jobs in its sites in Rome (508 job-cuts), Fiumicino (244) and Taranto (712 job-cuts).

According to the company, the restructuring plan is mainly due to the end of economic incentives linked to the 2007 budget law, which provided some measures in order to stabilise the employment relationships of freelance workers irregularly employed by companies (and especially employed in call centres). After the "stabilization process" and the end of economic incentives the company announced economic difficulties due to the high labour costs. The trade unions reacted to the company's decision announcing some protest actions and asking new meetings with the Ministry of Economic Development.

In June 2011, the company and the trade unions - with the support of the Ministry of Economic Development - reached an agreement that envisages the recourse to the Wage Guarantee Fund schemes up to the end of December 2011. Moreover, the agreement provides for training (on the job) schemes during the WGF period.

In&Out is the Italian subsidiary of the French group Teleperformance. In Italy it has around 3,200 employees.


  • 8 October 2011: Il Nuovo Quotidiano di Puglia
  • 15 April 2011: Il Sole 24 Ore


Eurofound (2011), In&Out, Internal restructuring in Italy, factsheet number 71869, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/71869.