Yell

Type
Offshoring/Delocalisation
Country
United Kingdom
Region
Location of affected unit(s)
Bristol, Newport, Reading, Glasgow
Sector
Adminstrative / Support Services
82 - Office administrative, office support and other business support activities
82.2 - Activities of call centres
82.2 - Activities of call centres
New offshoring locations
India
341 jobs
Number of planned job losses
Job loss
Announcement Date
31 March 2011
Employment effect (start)
Foreseen end date

Description

Yell has announced that it is to close call centres in Bristol and Newport, and relocate most order processing activities in Glasgow and Reading to India. The company said that the economic climate and the move from call to digital media were the main reasons for the relocation. The move will affect 100 employees in Bristol, 45 in Newport, 78 in Reading and 60 in Glasgow.

Sources

  • 31 March 2011: BBC Website

Citation

Eurofound (2011), Yell, Offshoring/Delocalisation in United Kingdom, factsheet number 71825, European Restructuring Monitor. Dublin, https://apps.eurofound.europa.eu/restructuring-events/detail/71825.