Business expansion
United Kingdom
Wales; West Wales and The Valleys; Swansea
Location of affected unit(s)
Transportation / Storage
Land, Water And Air Transportation
Air Transport
51 - Air transport

200 jobs
Number of planned job creations
Job creation
Announcement Date
15 March 2010
Employment effect (start)
15 March 2010
Foreseen end date
31 March 2012


Virgin Atlantic is to open a new customer service centre in Swansea, creating over 200 jobs in the next 2 years. The new centre is planned to open at Alexandra House in Swansea by September 2010, and will run in conjunction with the existing centre in Crawley, West Sussex; recruitment will begin later this month. The plans are supported by the Welsh Assembly Government and Deputy First Minister and Economy and Transport Minister Ieuan Wyn Jones said "Virgin Atlantic is one of the world's largest airlines serving the world's major cities and it's excellent news to attract a business of this calibre to Wales... [It is an] important boost to the local economy creating a range of jobs and career opportunities which is of particular importance during the current economic climate".


  • 15 March 2010: BBC Website


Eurofound (2010), Virgin Atlantic, Business expansion in United Kingdom, factsheet number 70313, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/70313.