Location of affected unit(s)
Berlin, Magdeburg
Retail Trade, Except Of Motor Vehicles And Motorcycles
Retail Sale Via Stalls And Markets Or Other
47.91 - Retail sale via mail order houses or via Internet

100 jobs
Number of planned job losses
Job loss
Announcement Date
19 November 2009
Employment effect (start)
19 November 2009
Foreseen end date
31 January 2010


On 19 November 2009, the insolvent mail-order business Quelle announced to cut around 100 jobs at its call centres in Magdeburg and Berlin. Both call centres are to be closed by the end of this year or the beginning of next year. Currently, the centres in Magdeburg and Berlin employ some 520 and 620 employees respectively. Parts of the business are to be taken over by Walter Services (thereby securing around 500 jobs). In fall 2009, Quelle received a €50 million emergency loan to continue its operations, but by October the insolvency administrator declared that talks with a number of investors had failed. Quelle represents Arcandor's mail-order business held by Primondo Group. In June 2009, Arcandor had to file for insolvency after it could not secure an emergency loan or credit.


  • 19 November 2009: Financial Times Deutschland


Eurofound (2009), Quelle, Bankruptcy in Germany, factsheet number 69878, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/69878.