Business expansion
United Kingdom
Scotland; South Western Scotland;
Location of affected unit(s)
Greenock and Falkirk
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.2 - Activities of call centres

370 jobs
Number of planned job creations
Job creation
Announcement Date
13 October 2009
Employment effect (start)
Foreseen end date


HEROtsc - formely known as TSC - has announced that it is to reopen its call centre in Greenock following reaching an agreement with broadcaster Sky to provide support. 200 staff will be employed at the site and a further 170 will boost staff numbers at another site in Falkirk. The call center was closed earlier in the year after contractor T-Mobile moved operations overseas. The company has said that it is in the process of contacting former employees to offer them the opportunity to return to work for them.


  • 13 October 2009: Greenock telegraph
  • 13 October 2009: BBC Website


Eurofound (2009), HEROtsc, Business expansion in United Kingdom, factsheet number 69716, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/69716.