Internal restructuring
Location of affected unit(s)
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.2 - Activities of call centres

157 jobs
Number of planned job losses
Job loss
Announcement Date
6 July 2009
Employment effect (start)
1 August 2009
Foreseen end date


Teleperformance USA, a company specialised in contact center management, has announced that it will lay off 157 employees in France. Additionally, the management envisages to implement a 'mobility plan' (plan de mobilité') affecting 318 employees and a 'redeployment plan' (plan de reclassement) for another 157 employees.

The redundancies are the result of a client's decision to reduce overcapacity and streamline some operations into fewer locations. Teleperformance management emphasized that the client's decision is not a reflection of level of performance at the affected sites, but rather a strategic move designed to rationalise resources.


  • 7 July 2009: AFP
  • 8 July 2009: L'Humanité (www.humanite.fr)
  • 9 July 2009: Stratégies Newsletter
  • 9 July 2009: La Tribune


Eurofound (2009), Teleperformance, Internal restructuring in France, factsheet number 69232, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/69232.