The restructuring events database contains factsheets with data on large-scale restructuring events reported in the principal national media and company websites in each EU Member State. This database was created in 2002.
Administrative Services Office Administrative, Office Support And Other Business Support Activities Activities Of Call Centres 82.2 - Activities of call centres
New offshoring locations
Philippines
90 jobs Number of planned job losses
Announcement Date
14 May 2009
Employment effect (start)
Foreseen end date
Description
Up to 90 staff at directory enquiries company Conduit Ireland are set to lose their jobs as their work is outsourced to the Philippines. It has been reported in the Irish Independent newspaper that about 80 directory enquiries staff at 11850 will be let go while almost the entire media sales team will be made redundant as the company transfers more of its operations to Manila in the Philippines. It is understood that employees in the Philippines already deal with all calls received between 10pm and 7am and at weekends.
Conduit Ireland once employed more than 1,000 people in its Dublin call centre, but staff numbers have since fallen to approximately one-third of this figure.
Eurofound (2009), Conduit Ireland, Offshoring/Delocalisation in Ireland, factsheet number 68904, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/68904.
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