United Kingdom
Wales; East Wales; Cardiff and Vale of Glamorgan
Location of affected unit(s)
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.2 - Activities of call centres

600 jobs
Number of planned job losses
Job loss
Announcement Date
13 June 2008
Employment effect (start)
Foreseen end date


Ventura, a firm that operates in the call centre sector, has announced that it is to close its site in Cardiff with the loss of 600 jobs. According to media reports, it has been suggested that the firm will move the work carried out at the Cardiff site to other locations that the firm operates in the UK. However, the firm has not commented on this and there is limited information on this. Management at the Cardiff site stated that they would attempt to redeploy staff to alternative roles where possible, but also stated that there was a strong possibility of redundancies being made. A spokesman for the Welsh Assembly Government stated:

‘[We are] extremely disappointed, particularly given the strength of the contact centre sector in Wales. Our first priority, of course, is to try and prevent these jobs from being lost, and senior officials from the Department for Economy and Transport are in the process of speaking to the company to discuss this announcement in detail and identify what support can be provided to keep these jobs in Cardiff.’

Ventura is owned by the clothing retailer Next and operates seven sites in the UK. Ventura started operating at the Cardiff site in 2004. As of June 2008, there is no information on when the closure of the Cardiff site will be implemented.


  • 13 June 2008: BBC News


Eurofound (2008), Ventura, Closure in United Kingdom, factsheet number 66735, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/66735.