Business expansion
United Kingdom
Northern Ireland; Belfast;
Location of affected unit(s)
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.2 - Activities of call centres

500 jobs
Number of planned job creations
Job creation
Announcement Date
25 October 2007
Employment effect (start)
25 October 2007
Foreseen end date
25 December 2007


Gem, a call centre firm that operates in Belfast, has announced that it is to create 500 new jobs at its existing site in Belfast by December 2007. Gem provides call centre services to a number of corporate clients, and has stated that although many of the new posts will be part-time it is expected that a proportion are likely to be converted into full-time posts. Philip Cassidy, Managing Director of the firm, stated that the job creation was attributable to a 40% increase in the firm’s revenues this year. Mr. Cassidy also stated that in the call centre sector there seemed to be a move back to Europe from Indian contact centres:

'I think there will be a place for the Indian contact centre, but what has happened is that everything has gone out there, when there is a particular contact that suits that environment and the more complex type of transactions or contacts really suit the UK market and that's where we're able to grow,'

As of October 2007, there is no information on how many are currently employed at Gem’s Belfast site.


  • 25 October 2007: BBC Website


Eurofound (2007), Gem, Business expansion in United Kingdom, factsheet number 65973, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/65973.