United Kingdom
East of England; Bedfordshire and Hertfordshire; Luton
Location of affected unit(s)
Transportation / Storage
Land, Water And Air Transportation
Air Transport
51 - Air transport
New offshoring locations

144 jobs
Number of planned job losses
Job loss
Announcement Date
6 September 2007
Employment effect (start)
6 September 2007
Foreseen end date
31 December 2007


Easyjet, a low cost airline, is to close its call centre in Luton with the loss of 144 jobs. The firm has decided to move the operation to Berlin in Germany and Poznan in Poland to help cut costs. The firm, which is based in Luton, said it was working with call centre staff and representatives over the plans and would help provide career advice. The T&G section of Unite, which represents Easyjet workers, said it was 'disappointed' that the firm could not have kept the call centre in the UK. John Street, regional officer for the T&G, said: 'We have been having extensive discussions and I think we made sufficient inroads which should have been enough to keep it in the UK.' The company currently employs nearly 1,200 people at Luton Airport. A spokeswoman said the work would be transferred by the end of 2007. The call centre operation is being outsourced to an 'external European provider'.


  • 6 September 2007: BBC Website


Eurofound (2007), Easyjet, Offshoring/Delocalisation in United Kingdom, factsheet number 65798, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/65798.