Business expansion
United Kingdom
North East; Northumberland and Tyne and Wear; Tyneside
Location of affected unit(s)
South Shields
Administrative Services
Office Administrative, Office Support And Other Business Support Activities
Activities Of Call Centres
82.2 - Activities of call centres

1,000 jobs
Number of planned job creations
Job creation
Announcement Date
17 July 2007
Employment effect (start)
1 February 2008
Foreseen end date


More than 1,000 jobs will be created with the opening of a new call centre on South Tyneside. Teesside-based Garlands plans to open the complex, in the Market Dock area of South Shields, in February 2008. The firm already operates contact centres in Hartlepool, Stockton and Middlesbrough, for clients including Vodafone and Virgin Mobile. The company received a £600,000 grant from regional development agency One NorthEast to help secure the deal.

Chey Garland, chief executive of Garlands Call Centres, said: 'We very carefully considered a number of locations and opted for South Shields because of the quality of the local workforce."'

Latest figures from One NorthEast show the call centre industry in the region employs more than 53,000 people - almost 5% of the working population.


  • 17 July 2007: BBC Website


Eurofound (2007), Garlands, Business expansion in United Kingdom, factsheet number 65633, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/65633.