Ethics in the digital workplace
Digitisation and automation technologies, including artificial intelligence (AI), can affect working conditions in a variety of ways and their use in the workplace raises a host of new ethical concerns.
HSBC is to double its workforce reaching a total of 500 full-time employees by the end of this year. The call centre handles calls that cater for the growing customer demand of HSBC's UK telephony based services. Applications for the posts have already been issued. The chief executive of the company said that the centre is providing a 'really good' customer experience, hence the decision to expand. This exercise will make the bank the largest local employer in the financial services sector in Malta.
Eurofound (2007), HSBC, Business expansion in Malta, factsheet number 65393, European Restructuring Monitor. Dublin, https://restructuringeventsprod.azurewebsites.net/restructuring-events/detail/65393.